General Information
The Team
Our friendly medical receptionists—Hanna, Leesa, Geoff, and Sue—are dedicated to providing you with the highest level of service. They are passionate about supporting you through every step of your surgical journey, ensuring that you achieve the best possible outcome. Their commitment to exceptional care and personalised attention means you can rely on them to address your needs and concerns with professionalism and a genuine, caring approach.
Opening hours
Business hours: Monday-Friday 9:00 AM– 5:00 PM.
Location and parking
Public transport: Ascot Vale train station (across the road), buses, trams #82 & #59
Car: Limited onsite parking out the front. Off-street parking on Moonee St or Bank St (1 hour, 2 hours and 4 hours parking available).
Medical certificates
How can I get a medical certificate?
To obtain a medical certificate, simply inform our reception staff during your consultation if you need one. If you’re discharged from the hospital and require a certificate, make sure to let us know.
For all other situations, please contact us directly, and we will assist you in obtaining the necessary documentation.
Suggestions / Complaints / Compliments / Questions
How can I make a suggestion or complaint?
- At the clinic: Speak to our practice manager Hanna or one of our friendly staff
- Contact us: by phone (03 90782184) or email (reception@northwestsurgeons.com.au).
Will my feedback be treated confidentially?
You can trust that your feedback will be treated with the utmost respect for your privacy, and we will address it promptly. Your input is valuable to us as we are committed to ensuring your satisfaction with our services. Every piece of feedback provides us with valuable insights into how our patients perceive our services.
Whether you have a complaint, suggestion, inquiry, or compliment, we encourage you to share it with us so we can continue to enhance our services.